Frequently Asked Questions
Everything you need to know about your Tea Forté experience.
What makes Tea Forté's pyramid infusers unique?
Our iconic pyramid infusers are handcrafted using food-safe, recyclable PET fibers. They are designed to allow the tea leaves to fully unfurl and circulate, resulting in a more flavorful and aromatic steep compared to traditional flat bags.
Are your teas organic and non-GMO?
Many of our blends are USDA Certified Organic. We prioritize sourcing high-quality ingredients from sustainable gardens worldwide, and all our products are non-GMO and rigorously tested for purity.
How should I store my tea to maintain freshness?
To preserve the delicate essential oils and flavor profiles, we recommend storing your tea in a cool, dry, and dark place away from strong odors, ideally in our airtight tins or canisters.
What is your shipping policy for domestic orders?
We offer standard, expedited, and overnight shipping options. Orders typically ship within 1-2 business days, and we provide free standard shipping on orders over a certain threshold within the continental United States.
Can I return or exchange tea products?
Due to the perishable nature of food and beverage products, we cannot accept returns on opened tea. However, if you are unsatisfied with your purchase or received a damaged item, please contact our guest experience team within 30 days for a resolution.
Do you offer gift wrapping and personalized messaging?
Yes, we specialize in gifting. During checkout, you can select premium gift wrap options and include a personalized message that will be printed on a beautiful gift card.