Returns & Replacements

We want you to be completely satisfied with your tea experience. If your order arrives damaged or if you are unhappy with your purchase, please contact us within 30 days for a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer experience team with your order number and the reason for your return to initiate the process.

• 2.
  Verify Product Condition

  Ensure that the tea packaging remains unopened and in its original condition, as food safety regulations prevent us from accepting opened perishables.

• 3.
  Ship Items Back

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund

  Once your return is received and inspected at our warehouse, a refund will be issued to your original payment method within 7-10 business days.